We are living in a fast-paced world. We expect great service and if we don’t get it, we’ll jump onto our Twitter rooftop and shout it out to the world. More than ever businesses are embracing the impact of good customer service through their social media, especially Twitter and Facebook. It’s incredibly awesome to see companies like @Bufferapp and @Techsmith do it right and really shine in this area. I’m a loyal, paying customer to both. Whenever I reach out to them they respond promptly, providing me with good, quality care. CEOs of the world, are you listening? In this day and age of online broadcasting, we the consumer can share triumph and heartache with just a few quick keystrokes. So businesses big and small, please be advised that our reach is far and wide along the internet highway. Whether you want to believe it or not, everyone does pay attention. We are all listening. We’re looking down at you from our Twitter perch.
My tweet showing @bufferapp some love. The Founder/CEO promptly replied. It got his attention!
@madalynsklar amazing to hear! that’s exactly what we want to be achieving, thanks for taking the time to let us know Madalyn 🙂 -Joel
— Buffer (@bufferapp) June 6, 2013
I was having an issue in need of assistance. Åsa promptly responded to my request and cheerfully helped me correct a problem on my end.
Thank you Åsa at @bufferapp for helping me resolve an issue. You are SO awesome! #appreciateyou
— Madalyn Sklar (@MadalynSklar) May 30, 2013
Techsmith, like Buffer, values its customers and goes out of their way to communicate with them on social media. I asked a question on Twitter and received a prompt response. This solidifies my relationship with the company.
Thank you @techsmith for helping me easily upgrade my @snagit from PC to Mac. You guys rock! #snagit #techsmith
— Madalyn Sklar (@MadalynSklar) May 31, 2013
What is the message you’re sending out? Are you yelling and screaming from your rooftop? Do you sing praise? Let me know. I’d love to hear what you think about this. Post a comment below to keep this conversation alive. I welcome your feedback.