Using The Power of Social Media for Community Building with Kristy Gillentine
#TwitterSmarter Chat Recap: 4-27-17
Here’s a recap of our fave tweets from this week’s informative and insightful chat. We’d love to hear from you! Please feel free to comment below and share your two cents on these questions.
Today’s #TwitterSmarter chat is sponsored by @ConstantContact, which empowers #smallbiz to grow and succeed through #emailmarketing pic.twitter.com/5oA0GzS4xv
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
Please welcome our guest @KrisGillentine. Today's Topic: Using The Power of Social Media for Community Building. #TwitterSmarter pic.twitter.com/Ni7ZKeVBC6
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
Ask @hootsuite:
We invited our friends from Hootsuite to come on the chat and kick it off by answering one pressing question about Twitter marketing.
Ask @hootsuite: What are some best practices to adding curated content to your marketing strategy? #TwitterSmarter pic.twitter.com/3rLx9E9Cgm
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
@MadalynSklar 1|5 Curating content is great. You get relevant, on-brand content to share and you don’t have to create it! @madalynsklar #TwitterSmarter pic.twitter.com/TsIDh1C8a3
— Hootsuite (@hootsuite) April 27, 2017
@MadalynSklar 2|5 Discover potential content via like-minded publishers and then ask yourself some questions… @madalynsklar #TwitterSmarter pic.twitter.com/RHJRUEUMmK
— Hootsuite (@hootsuite) April 27, 2017
@MadalynSklar 3|5 Is the new content: Relevant to your brand? Interesting? From a trustworthy source? @madalynsklar #TwitterSmarter pic.twitter.com/y1hs4z6X6D
— Hootsuite (@hootsuite) April 27, 2017
@MadalynSklar 4|5 If the answer is Yes to those questions then plug it into your Hootsuite dashboard and get sharing! @madalynsklar #TwitterSmarter pic.twitter.com/FRnciidIDf
— Hootsuite (@hootsuite) April 27, 2017
@MadalynSklar 5|5 Learn how to provide value to your audience via curated content by reading this: https://t.co/XbfaVfnt5r @madalynsklar #TwitterSmarter pic.twitter.com/z0mvkNISzP
— Hootsuite (@hootsuite) April 27, 2017
#TwitterSmarter Chat
Q1: How can Social Media help build a community? #TwitterSmarter pic.twitter.com/ji70SZ8uZ5
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A1a By providing meeting places! Social platforms are intended to bring us together & help us create/inform communities. #twittersmarter https://t.co/PXffHmdCk1
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A1b Whether it’s Twitter chats, FB pages/groups etc., they all give us ways to connect. And communities start w/connections. #twittersmarter
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A1: Social Media platforms are an incredible way to bring people together from around the world. Just look at this chat! #TwitterSmarter https://t.co/3MKerIFjle
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
@MadalynSklar A1: #SocialMedia is your engagement cornerstone. Customer service, referrals, UGC, and more all start with sm comms #TwitterSmarter
— Lori Friedrich (@lorifriedrich) April 27, 2017
A1: Social media builds communities through engagement. You can find, chat with, get tips from, etc. like-minded people. #twittersmarter
— Jessica Lynn (@JessTheWriter33) April 27, 2017
A1: I think #TwitterSmarter is a perfect example of how social media can build a community ! https://t.co/X7edMBNbgx
— Josephine Borrillo (@70mq) April 27, 2017
A1 It's such an easy way for people to find others like them by gathering online about a product, service, hobby, or cause #twittersmarter
— Azure Collier ✨ (@azurecollier) April 27, 2017
A1: #SocialMedia is the bridge between you and whoever you want to meet, do business with, or work for… #TwitterSmarter https://t.co/O1Kb136jsa
— Carlos Gil (@carlosgil83) April 27, 2017
A1. Social media brings like minded people together from all over the world. Global tribes wouldn't be possible w/o social #twittersmarter
— Gene Petrov (@GenePetrovLMC) April 27, 2017
A1: Social media helps you connect with your audience + others around the world. It has the power to bring people together. #TwitterSmarter
— Express Writers (@ExpWriters) April 27, 2017
@MadalynSklar A1: Social media is key to share content, engage with potential clients, instant customer service. Plus, EVERYONE USES IT. #twittersmarter
— Jayme Byrd (@jaymevbyrd) April 27, 2017
A1: Social media is the 1st step in communicating or networking for a lot of people! Build trust then build your community. #TwitterSmarter
— Jeff Higgins (@ItsJeffHiggins) April 27, 2017
A1 Use chats, hashtags and searches to find similar communities online or create your own like #TwitterSmarter
— Suzy Hartgrove (@kitdog) April 27, 2017
@MadalynSklar A1: Social media helps you connect with like-minded individuals at a faster rate & therefore develop a community faster too. #TwitterSmarter
— Javier Sanabria (@SanabriaJav) April 27, 2017
Q2: How important is building a community on Social Media for brands and businesses? #TwitterSmarter pic.twitter.com/0Ica10RMHO
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A2a VERY! We buy from brands we know/like/trust. Great way to quickly establish trust is in a transparent community setting. #TwitterSmarter https://t.co/tkGvCpRX8e
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A2b Also, I think the future of content delivery lies in micro-communities. We see this more every day in news/education. #twittersmarter
— Kristy Gillentine (@KrisGillentine) April 27, 2017
@KrisGillentine A2: Yes! Social Media allows a business to show off their smarts and integrity. Transparency is alive and well on social. #TwitterSmarter
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A2: Once upon a time it was "if you build it (a website), they would come." Then it became social media. It's a must today. #TwitterSmarter https://t.co/YvwHMuM1cu
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
@MadalynSklar A2: Crucial. It’s where Social Media excels. Community first, selling later… #twittersmarter
— Tim @ Stoneham Press (@StonehamPress) April 27, 2017
A2 essential. You never buy from ppl you can't trust. Communities spread word, give testimonials, tell brands stories #twittersmarter https://t.co/BsLbioInRs
— LUCYrk (@LUCYrk78) April 27, 2017
@MadalynSklar A2: Essential. Your advocates are your best sales people. Give them the tools to spread the good word. #TwitterSmarter
— Jack Appleby (@JuiceboxCA) April 27, 2017
A2 Build community on social is v. imporant b/c that's where customers gather. They want to engage in a human way #twittersmarter
— PolePositionMkg (@PolePositionMkg) April 27, 2017
A2 It's so important for trust and transparency. Businesses can use social to quickly learn from and help their customers #TwitterSmarter
— Constant Contact ✉️ (@ConstantContact) April 27, 2017
A2.
Your
BRAND tribe
(community) = VITAL.Increases:
-brand rep
-brand recog
-brand trust
-brand loyalty
-brand value#twittersmarter pic.twitter.com/E7j14caKJ4— Gabriela Cardoza (@CardozaGab) April 27, 2017
A2: important? I would said community building on social media is critical and fundamental #TwitterSmarter https://t.co/rpopyjp8ze
— Josephine Borrillo (@70mq) April 27, 2017
A2 That should be 1st priority, they are ur true Brand Advocates & fans and will stay by your side in any adverse situation #TwitterSmarter https://t.co/oEncB6XSj4
— Varun Kumar ? (@DigitalVK) April 27, 2017
A2: Very important. Building a community means building others' trust in you and your brand. #TwitterSmarter pic.twitter.com/c2HDJvmgYt
— Alex Harris ❤ (@iamspeedyalex) April 27, 2017
A2. A very important aspect of business as many potential customers are now more readily available via social channels. #TwitterSmarter pic.twitter.com/NR4qETDIx5
— ✨Eloquent Content✨ (@eloquentcontent) April 27, 2017
A2 You have to reach people where they are, and they are spending a lot of time on social and mobile apps to find info #twittersmarter
— Azure Collier ✨ (@azurecollier) April 27, 2017
@MadalynSklar A2: Without a strong community, brands and businesses will find it difficult to move the needle. #twittersmarter
— Social Chefs (@socialchefs) April 27, 2017
Q3: What are the benefits of having a strong and engaged community? #TwitterSmarter pic.twitter.com/Ss4CP4gn3R
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A3 When your community is strong & engaged, the people will support you, support one another, and help you tell your story!#TwitterSmarter https://t.co/aXNk0OYrD7
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A3: When you build a strong and engaged community, they will support your every move. #TwitterSmarter https://t.co/bqRfxFG6TU
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
@MadalynSklar A3: People to laugh at your jokes, leave you reviews, and most importantly work out what people will buy…. #twittersmarter
— Tim @ Stoneham Press (@StonehamPress) April 27, 2017
A3 A strong community is your best WOM marketing community, your micro influncers and true Brand advocates. #TwitterSmarter https://t.co/RWN6RhcTzA
— Varun Kumar ? (@DigitalVK) April 27, 2017
A3) Strong and engaged community = evangelizing customers = $$$$ #TwitterSmarter
— Chris (@photonicchris) April 27, 2017
A3: Your brand advocates ARE your brand. They're an extension of your brand voice, future, & CS. Always nice to have backup! #TwitterSmarter
— Jeff Higgins (@ItsJeffHiggins) April 27, 2017
@MadalynSklar A3 A community support you or your brand when things go well and when things go bad. Beatlemania was a good example 🙂 #TwitterSmarter
— Alberto Gómez (@alberMoire) April 27, 2017
@MadalynSklar A3: Strong following = power. You’re more credible & trusted. Plus, your community is loyal to you & your product. #twittersmarter
— Jayme Byrd (@jaymevbyrd) April 27, 2017
A3. A strong community is composed of a group of loyal fans who are your brand ambassadors #twittersmarter
— Ai Zhang ? (@aiaddysonzhang) April 27, 2017
A3: It increases your authority, it amplifies your message, it expands the support, it allows higher engagement #twittersmarter
— Sabrina Cadini (@SabrinaCadini) April 27, 2017
A3 Businesses can find out more about their audiences and what they need to do to innovate and help solve their problems #TwitterSmarter
— Constant Contact ✉️ (@ConstantContact) April 27, 2017
A3 You know how your customers feel about your brand/product, word of mouth, and a good support system when needed. #TwitterSmarter
— Makayley Lindsey (@LindseyMakayley) April 27, 2017
A3: Having an engaged community is going to be great for the long-term success of your business. #TwitterSmarter
— Express Writers (@ExpWriters) April 27, 2017
A3.2: For brands and businesses, a strong and engaged community can mean:
– Referrals
– Customers sharing info
– Branding— Jessica Lynn (@JessTheWriter33) April 27, 2017
A3) A strong community will give you insights, suggestions and even promotion. But you must engage with them. #ShowYouCare #twittersmarter
— Jim Carter (@MSLJim) April 27, 2017
A3:Define Yourself, Ur Brand. Be Easy To Find. Communities are organic, dynamic envt/s. Best communities learn+grow together #twittersmarter
— Zen Yinger (@ZenYinger) April 27, 2017
@MadalynSklar A3: Better customer service delivery, build credibility, attract customers, brand recognition. #TwitterSmarter
— Lori Friedrich (@lorifriedrich) April 27, 2017
A3 They got your back or in biz terms, they're your loyal fans & advocates that hold a safety net for your brand #TwitterSmarter https://t.co/GSMy2tYaLE
— Zala Bricelj (@ZalkaB) April 27, 2017
Q4: What are some best ways to start building a community and keep its momentum? #TwitterSmarter pic.twitter.com/yBpVzTU1d7
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A4a Every community needs a reason to exist. Give people a purpose that will unite them. Something they want to get behind. #twittersmarter https://t.co/urP6geVyAq
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A4b To start, have a core group of committed ppl who will be there no matter what to help spread the word & get ppl excited. #twittersmarter
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A4c As you grow, seek input/help from community members. When they’re part of your process, they’re invested in your success #twittersmarter
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A4: Start a community by being a giver. Start a podcast sharing your insights. Host a Twitter chat and be the expert. #TwitterSmarter https://t.co/GbdkolLwoI
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
@MadalynSklar A4: Start providing value, people will connect w/ u. Keep people engaged w/ quality content & w/ d content they want to read#TwitterSmarter
— RankWatch (@RankWatch) April 27, 2017
@MadalynSklar A4: Twitter chats, Facebook Groups, Reaching out on Messenger…loads of ways… #twittersmarter
— Tim @ Stoneham Press (@StonehamPress) April 27, 2017
A4 My key community builder has been Twitter chats, keeping momentum through continuous active participation. #TwitterSmarter
— Jim Katzaman (@JKatzaman) April 27, 2017
A4 Be where your customers are-they might not be on all social networks. Post valuable content every day. Respond & engage. #TwitterSmarter
— Constant Contact ✉️ (@ConstantContact) April 27, 2017
A4: Be yourself and start a conversation, help with your expertise and make a difference for them #twittersmarter
— Sabrina Cadini (@SabrinaCadini) April 27, 2017
A4. Building a community requires finding where your audience hangs out and then beginning to engage with them. Don't sell!! #twittersmarter
— Gene Petrov (@GenePetrovLMC) April 27, 2017
A4: Running our Twitter chat, #ContentWritingChat, has been essential for community building for our brand. #TwitterSmarter
— Express Writers (@ExpWriters) April 27, 2017
@MadalynSklar A4: engage with others. For example, through this #Twitter chat. #twittersmarter
— Social Chefs (@socialchefs) April 27, 2017
A4: Be helpful and friendly. But most of all – engage, engage, engage. #twittersmarter pic.twitter.com/Q9qiHuDa5k
— Jessica Lynn (@JessTheWriter33) April 27, 2017
A4 Make sure the community is an inclusive, welcoming place 4 every1. Make every member feel valued, supported, contributing #TwitterSmarter https://t.co/C8ttN8uZp2
— Zala Bricelj (@ZalkaB) April 27, 2017
A4) Listen. Respond. Be authentic and give value. Remember, it's called Social media for a reason! #twittersmarter https://t.co/5gofJUYv6S
— Jim Carter (@MSLJim) April 27, 2017
A4: Involving some that already have an engaging following right from the start with your venture. Give give give. #TwitterSmarter pic.twitter.com/8j9X0sWn23
— Alex Harris ❤ (@iamspeedyalex) April 27, 2017
A4: There's countless ways, but video, particularly live video, is increasingly powerful. Shows unparalleled authenticity. #TwitterSmarter https://t.co/oFABcHBaCE
— Chris Strub, Author (@ChrisStrub) April 27, 2017
Q5: In your opinion, is it necessary to merge the online and offline aspects of community building? #TwitterSmarter pic.twitter.com/DUfSwvVokw
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A5 No! Everything that needs to happen can happen online. But offline encounters can help forge deeper online connections. #twittersmarter https://t.co/OeSvvX2xQh
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A5: It's not necessary but it sure is FUN! This is #TwitterSmarter at #SMMW17 with guest @lisa_marcyes. We had FUN! https://t.co/KtDTguuw5C https://t.co/yxd7esbqmH
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A5 Both compliment each other be it for local or Global business. Online is for nurturing, offline is for closer relation #TwitterSmarter https://t.co/bYoVn4aUVU
— Varun Kumar ? (@DigitalVK) April 27, 2017
A5 it's definitely more fun! But SM allows people to be together from all over the world, so not necessary or always pos #twittersmarter
— LUCYrk (@LUCYrk78) April 27, 2017
@MadalynSklar A5: Since social media is taking over and representing our offline worlds, yeswe have 2 merge them for a full circle service #twittersmarter
— Tyler Hanson (@CadillacJournal) April 27, 2017
A5: Sometimes I merge them for networking or to let my community to know a little about me. It's about being authentic. #TwitterSmarter
— Mind of a Diva (@MindofaDiva) April 27, 2017
A5. Always take your online rel/s offline with as many peeps as you can. Folks like to recommd/do biz w/ "who they know" #twittersmarter
— Zen Yinger (@ZenYinger) April 27, 2017
A5: You don't have to, but on one hand, it's fun to meet online connections in real life. (As long as they aren't Catfish.) #TwitterSmarter
— Express Writers (@ExpWriters) April 27, 2017
A5 It's always nice to make an online connection into a face-to-face connection. Helps you get to know each other. #TwitterSmarter
— Azure Collier ✨ (@azurecollier) April 27, 2017
@MadalynSklar A5: There is no ‘just online’ anymore. F2F is the logical progression in any relationship. #TwitterSmarter pic.twitter.com/XeQ7aE7eJH
— Lori Friedrich (@lorifriedrich) April 27, 2017
@MadalynSklar A5: Depends on your goal. Some biz communities can strive solely online. Other can and will do better with regular Meetups #TwitterSmarter
— Joy Farrington (@JoytheLitDiva) April 27, 2017
A5 Yes. Make the "experience" and community spirit the same online & offline. Make it a part of community development #TwitterSmarter https://t.co/71alAYExT9
— Zala Bricelj (@ZalkaB) April 27, 2017
A5) You can do it all online. #VideoStreaming is good for this. SoMe is a great icebreaker. Can make face to face easier. #twittersmarter https://t.co/CKRkO6XDns
— Jim Carter (@MSLJim) April 27, 2017
A5: Necessary is a fickle word. For me, absolutely, 100% yes. But for others, hey, maybe not. #TwitterSmarter https://t.co/OtsaLfO7Lt
— Chris Strub, Author (@ChrisStrub) April 27, 2017
Q6: How can different Social Media platforms and applications help me connect to my community? #TwitterSmarter pic.twitter.com/AbH9VmfEB2
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A6a We often see different sides of ppl on each platform; We REALLY get to know someone through cross-platform connections.. #twittersmarter https://t.co/FZjH38R5Ll
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A6b Have a FB group, Twitter list, Snap group chat – whatever makes sense for YOU and your ppl, but don’t stay on 1 platform #twittersmarter
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A6c I think you should use as many ways as feasible to connect with your community. Go where they are AND bring them to you. #twittersmarter
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A6: Go to where you audience is. If that means Twitter, Facebook, Snapchat and LinkedIn, then do it. Make an impact there. #TwitterSmarter https://t.co/HljakbpEhx
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
@MadalynSklar A6: Various platforms give you versatility. My tone & communication style is different on Twitter than it is on LinkedIn. #TwitterSmarter
— Javier Sanabria (@SanabriaJav) April 27, 2017
A6: Different platforms generally mean different demographics and user base. Use their unique abilities to your advantage! #TwitterSmarter
— Jeff Higgins (@ItsJeffHiggins) April 27, 2017
A6:My fav's are still old school. #TwitterLists, PeepsOfPeeps, topic #Hashtags. @Klout+ @ManageFlitter @Hootsuite @audiense #twittersmarter
— Zen Yinger (@ZenYinger) April 27, 2017
A6: Drop the idea of playing diff roles on diff platforms.Instead, let each platform show different aspects of the real YOU. #TwitterSmarter https://t.co/Ixr2hPHXvE
— Chris Strub, Author (@ChrisStrub) April 27, 2017
A6: Using Twitter Lists is a great way to keep up-to-date with people in your community. Listen to what they're saying! #TwitterSmarter
— Express Writers (@ExpWriters) April 27, 2017
A6 C.
Consistency (carve out time).
Empathy (listen).
Integrity (foundational)#TwitterSmarter— rubyrusine (@SocialSMktg) April 27, 2017
A6 Your community might have different platform — Twitter, Facebook — preferences. Versatility will keep avenues open. #TwitterSmarter
— Jim Katzaman (@JKatzaman) April 27, 2017
@MadalynSklar A6: Every platform has different audience and you can’t leave them aside. It’s your duty to serve them equally.#TwitterSmarter
— RankWatch (@RankWatch) April 27, 2017
A6. NOT so much about the platform but how we use the platform.
Every platform can be as engaging as we want it to be #twittersmarter
— Ai Zhang ? (@aiaddysonzhang) April 27, 2017
A6 You need to know where your target audience is before choosing what content to put on a social media platform. #TwitterSmarter
— Makayley Lindsey (@LindseyMakayley) April 27, 2017
A6 We're all so busy! Social & mobile can help you reach out to your community no matter where you are & what you're doing #twittersmarter
— Azure Collier ✨ (@azurecollier) April 27, 2017
A6) By using the platform of the community. It's like speaking a certain language, even if the topic is the same. #TwitterSmarter https://t.co/prp9kA7nBA
— Jeremy Bond (@JeremyDBond) April 27, 2017
A6. Building community means meeting people where they are: physically, emotionally, spiritually. It's about them. #TwitterSmarter
— Give (@GiveWP) April 27, 2017
Q7: How important is the role and engagement of a Community Manager? What are key traits? #TwitterSmarter pic.twitter.com/R2QOwRgwcL
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A7a It's a cornerstone of any community! If they aren't excited and engaged, why should anyone else be? #twittersmarter https://t.co/0EJAK3HKTA
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A7b Key traits: Good communicator, enthusiastic, helpful, creative, forward-thinking, humble, open-minded & organized. #twittersmarter
— Kristy Gillentine (@KrisGillentine) April 27, 2017
A7: It's important to have a Community Manager or at least a group of people that help manage. For instance, my #TwitterSmarter greeters. https://t.co/qJzWB55RlP
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A7 A community manager should be active, available and receptive for the rest of the community. #TwitterSmarter
— Jim Katzaman (@JKatzaman) April 27, 2017
A7 Community managers function as the voice of your brand. They need editorial judgment, content skills, and empathy. #TwitterSmarter
— Constant Contact ✉️ (@ConstantContact) April 27, 2017
@MadalynSklar A7 Community Manager can make or break a community. ? traits: they need to show up, be supportive, and flexible. #twittersmarter
— Joy Farrington (@JoytheLitDiva) April 27, 2017
@MadalynSklar A7: They’re like a cruise director and need to make sure they do their best to satisfy every request that comes in. #twittersmarter
— Social Chefs (@socialchefs) April 27, 2017
A7 It's important to have someone monitoring your social media so you can respond quickly and find opportunities to engage. #twittersmarter
— PolePositionMkg (@PolePositionMkg) April 27, 2017
A7 You have to create multiple kinds of content as the brand voice, always think about the customers, be human & know trends #twittersmarter
— Azure Collier ✨ (@azurecollier) April 27, 2017
A7: I would be lost without my core #TwitterSmarter team. They are: @ZalkaB @chevd80 @aiaddysonzhang @SabrinaCadini and @alberMoire. pic.twitter.com/Datb00xlZi
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A7. A Community Manager is often the first (or only) point of contact. They are PR, Customer Service, Friend — Your BRAND. #TwitterSmarter
— Give (@GiveWP) April 27, 2017
@MadalynSklar A7: without daily engagement there is no community! They rock #TwitterSmarter pic.twitter.com/lQdBTlVuzp
— Nicole Osborne ? (@Lollipop_Social) April 27, 2017
@MadalynSklar A7: Business owners can’t be everywhere to provide support so there are community Managers to help them in helping audience.#TwitterSmarter
— RankWatch (@RankWatch) April 27, 2017
@MadalynSklar A7: Key Traits:
Listen more & reply to every1
Connect your audience w/ your product.
Always attentive to reviews#TwitterSmarter— RankWatch (@RankWatch) April 27, 2017
@MadalynSklar A7: Vital! Community Manager: nurtures relationships, answers questions, is customer service in the middle of the night… #twittersmarter
— Stephanie True Moss (@truemc) April 27, 2017
Q8 (last question): What are your top tips for building your community and keep people engaged? #TwitterSmarter pic.twitter.com/gwpkVhX6nH
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A8 *Have a purpose
*Be consistent
*Focus on members/their ideas, letting them help shape your direction
*Experiment & evolve#twittersmarter https://t.co/DqVI3A0CCJ— Kristy Gillentine (@KrisGillentine) April 27, 2017
A8: It. Takes. Time. Be patient! Work hard. Be consistent. Get seen and heard. #TwitterSmarter https://t.co/WQaevlH3c1
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
@MadalynSklar A8: Be objective, be selective, be an asset to the collective…. #twittersmarter
— Tim @ Stoneham Press (@StonehamPress) April 27, 2017
A8 Simply continue to be relevant and engage in a human way every day. #twittersmarter
— PolePositionMkg (@PolePositionMkg) April 27, 2017
A8. Be real. Be a person. Be humble. Be helpful. #twittersmarter
— Gene Petrov (@GenePetrovLMC) April 27, 2017
A8 – you have to be first. Dont wait for others to come to you – reach out if only to say hello #twittersmarter https://t.co/IpWieMXK6O
— Chris Farrell, CPA (@CFarrellCPA) April 27, 2017
A8 Provide relevant information, ask questions, be consistent and also try and have fun! #twittersmarter
— Suzy Hartgrove (@kitdog) April 27, 2017
A8. By focusing on them:
-Engage w/ them
-Provide value to them
-Support themAnd your community will give back to you#twittersmarter
— Ai Zhang ? (@aiaddysonzhang) April 27, 2017
A8: Listen to what the community wants & build around that instead of pushing your agenda #twittersmarter #socialmedia #communitymanagement https://t.co/lQv1nkW0cj
— Lara Kaiser (@itslarak) April 27, 2017
A8: You have to be Real on #SocialMedia! You are a human…act like one! Make engagements/conversations real & meaningful #TwitterSmarter
— markboothe (@markboothe) April 27, 2017
A8 Pass along valuable information. Respect others. Respond to questions. Be yourself. Laid back and crazy helps. #TwitterSmarter
— Jim Katzaman (@JKatzaman) April 27, 2017
A8 Always keep testing. What's working? What's not? That might change over time. Be responsive. Be helpful. #TwitterSmarter
— Constant Contact ✉️ (@ConstantContact) April 27, 2017
A8 It's a daily, ongoing process. Community = fluid = needs to be tended to like any other living thing. Engage & Care = key #TwitterSmarter https://t.co/NA5irBxAtT
— Zala Bricelj (@ZalkaB) April 27, 2017
A8 Share content that helps your audience solve a problem. Be available to answer questions/concerns. Try trends that work #twittersmarter
— Azure Collier ✨ (@azurecollier) April 27, 2017
A8: Follow my #TwitterSmarter Secret Sauce. It works! Please RT. pic.twitter.com/AVFZTZE8e7
— Madalyn Sklar ? (@MadalynSklar) April 27, 2017
A8: People will forget what you said & what you did. But they will never forget how you made them feel. MayaA#TwitterSmarter TYSM!
— Zen Yinger (@ZenYinger) April 27, 2017
@MadalynSklar A8 My top tip: Tweet, Retweet, Like, Reply, Hasstags, Follow…Repeat #TwitterSmarter
— Joy Farrington (@JoytheLitDiva) April 27, 2017
@MadalynSklar A8: Select a niche, provide growth content for that niche, help audience with solutions, keep posting new case studies.#TwitterSmarter
— RankWatch (@RankWatch) April 27, 2017
For more tips, advice and resources to help you master Twitter and grow your business be sure to follow me at @MadalynSklar. I’m also available for one-on-one and group coaching and consulting. Get details here.
Be sure to join us every Thursday on Twitter at 1pm ET at hashtag #TwitterSmarter.
